You are not alone after a loss.
Filing a claim can feel overwhelming, especially when you have never been through the process before. Jenna helps you understand what to expect, what information may be needed, and what happens next.
Clear guidance when the process feels unfamiliar.
Jenna helps you understand your coverage, prepare for the carrier’s questions, and make sense of updates throughout the claim.
Your insurance carrier makes the final decision on every claim based on the terms, limits, exclusions, and conditions of your policy. Jenna’s role is to help you understand the process and communicate more confidently with the carrier.
Claim approval, payment amounts, and resolution timelines are determined by the insurance carrier—not the broker.
Support before, during, and after you file.
You do not have to work through unfamiliar insurance terms and carrier requests without guidance.
Understand your coverage
Review what your policy may cover, including relevant deductibles, limits, and conditions, before the claim is filed.
Prepare your information
Understand what photographs, notes, records, receipts, or other documentation the carrier may request.
Follow up when needed
Jenna can help you identify who to contact when a claim update feels unclear or the process appears to have stalled.
Understand the next steps
Carrier updates and insurance terminology are explained in clearer language so you know what the communication means.
Five steps to help you move forward.
Every claim is different, but these steps provide a practical place to begin.
Confirm safety first
Address immediate safety concerns and contact the appropriate emergency services when necessary.
Document what happened
Take photographs, write down relevant details, and gather any records that may help support the claim.
Contact Jenna or the carrier
Either option works. Reporting the loss promptly can help the carrier begin its review.
Work with the assigned adjuster
The carrier’s adjuster reviews the claim and determines coverage based on the policy terms.
Stay in touch
Keep records of claim communications and contact Jenna when you need help understanding an update or next step.
Support is not limited to claims.
Reach out whenever your household, property, vehicles, business, or coverage needs change.
Add or remove coverage
Add or remove a vehicle, driver, property, or another insured item when your situation changes.
Update coverage limits
Review and adjust limits when your property, responsibilities, or financial circumstances change.
Review your renewal
Confirm that your policy still fits your needs when renewal documents and updated pricing arrive.
Clarify bills and notices
Ask questions about a bill, carrier notice, endorsement, or insurance term you do not recognise.
One person to help you understand the wider picture.
An independent broker is not the insurance company and does not control the carrier’s claim decision.
Jenna’s role is to help you understand your coverage, communicate with the carrier, identify the appropriate contact, and make sense of the information you receive.
Learn more about JennaCommon questions about claims and policy changes.
Your policy and carrier may affect the answer, so contact Jenna when you need guidance specific to your coverage.
Do I contact Jenna or the insurance carrier first when I need to file a claim?
Either works. Jenna can help you start the process or support you if you have already contacted the carrier directly.
Will my rates go up if I file a claim?
This depends on your carrier, your policy, your claims history, and the type of claim. Ask Jenna to explain what may apply to your specific policy.
How long does a claim take to resolve?
Timelines vary by carrier and by the complexity of the claim. Your assigned adjuster is the best source for a claim-specific timeline.
Can I update my policy outside of renewal?
Yes. Reach out whenever your situation changes, such as after buying a vehicle, moving, adding a driver, or purchasing a new property.
Get support with a claim or policy update.
Contact Jenna for help understanding a claim in progress, reporting a new loss, or making a change to your existing insurance coverage.